Our policies are in place to protect us as a business. Thank you for respecting these policies and supporting satoriwellnessclub.

All bookings are to be made via our online booking system.

To secure your appointment, a non-refundable deposit of 50% is mandatory at the time of booking a service with us.

100% cost of the consultation fee is to be paid up front upon booking.

In the event of needing to cancel an appointment, we kindly request a minimum of 72 hours' notice.

Should you wish to reschedule or cancel within the 72-hour notice window, your deposit will be retained on your account.

If you cancel an appointment without providing a minimum of 72 hours' notice, you will loose your deposit and the remaining balance of your treatment will be charged to your card held on file.

Deposits hold their validity for a period of 3 months from the initial booking date. During this time, clients are welcome to reschedule as many times as needed.

Upon the expiration of the 3-month window, a fresh booking must be made, accompanied by a new deposit.

For repeat offenses of ‘no show’ appointments clients will have to prepay their appointments in full at the time of booking.

If you are unable to have a treatment due to not following pre-treatment care information (please see website for this), anything that was not disclosed or any other possible reason why you cannot have treatment on the day of your appointment you will still be charged in full and the appointment will not go ahead.

When you schedule your appointment with us, you are agreeing to these policies. All services require a card to guarantee a reservation.

Cancellations/rescheduled appointments can only be made via the booking system. Appointments can not be rescheduled via social media platform e.g. Facebook, Twitter, Instagram etc or by text message.