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Frequently asked questions

Can I receive a skin treatment without becoming a member?

While our full range of treatments is reserved for our members, we understand that you may want to experience the benefits of our bespoke facials before committing to a membership. That’s why we offer the option to book aconsultation + treatment experience. This allows you to experience our personalised approach and enjoy the results of a tailored facial that addresses your skin’s unique needs.

What happens during a consultation? Why is a consultation required before booking a facial?

The consultation is the foundation of achieving your desired skin goals. During the consultation, we will carefully assess your skin, listen to your concerns, and work with you to create a personalised treatment plan. We don’t believe in quick fixes—we’re committed to delivering long-term, sustainable results. By conducting a thorough consultation first, we ensure that every treatment is customised to address your skin’s unique needs, giving you the best chance for lasting, visible improvements.

Do I need to become a member to receive help with my skin routine?

No, you do not need to become a member to receive personalised guidance with your skin routine. We offer this as a separate service. Simply book one of our three consultation options, and during your session, we will conduct a thorough skin analysis, discuss your concerns and goals, and craft a bespoke skincare plan tailored specifically to your needs. There is no obligation to join a membership or book additional treatments. You can reorder the recommended products as needed, with our guidance.

What skin concerns do you specialise in treating?

We specialise in addressing a wide range of skin concerns, including acne, fine lines and wrinkles, hyperpigmentation, uneven skin tone, dryness, sensitivity, rosacea. No matter your specific skin concern, we offer tailored solutions to help you achieve the healthy, glowing skin you desire.

How long are your skin care memberships, and how do they work?

We offer flexible membership options to fit your needs, ranging from 3 months to 12 months. Each membership includes a set number of treatments, plus regular skin assessments to ensure your plan evolves as your skin does. Our 12-month membership gives you the benefit of long-term care, but we understand that life can change. That’s why after the first 6 months, your membership automatically transitions to arolling contract. This means that after your initial term, you can continue your membership month-to-month with the flexibility to cancel at any time, simply by giving one month’s notice. We want you to feel confident and comfortable with your commitment while enjoying the ongoing care and results that come from regular treatments.

What skin services do you offer?

We provide bespoke skin treatments, each customised specifically for you after a detailed skin analysis. Some of our signature treatments include: Exceed Medical Microneedling, Circadia Advanced Facials, Decaar Algae Peel, Chemical and Enzyme Peels, Oxygen Therapy Treatments, Celluma LED Light Therapy, SWiTCH dermal revitalisation treatment. No two skin treatments are the same everything we do is bespoke, customised specifically for you.

Why is your skin care service membership-only?

At Satori Wellness Club, we believe in creating lasting transformations for your skin, and that’s why our treatments are exclusively available to our members. Becoming a member means you're investing inconsistent, personalised caredesigned to deliver real, lasting results. Our membership model is at the heart of what makes us different—and it’s all about YOU. Your skin is always evolving, and so should your treatments. With our membership, you’ll have continuous access to expert advice, a customised skin care plan, and ongoing treatments that adapt as your skin’s needs change.

How long will it take me to see results?

The timeline for seeing results can vary depending on your individual skin concerns, treatment plan, and how your skin responds to the treatments. We believe in delivering long-term, sustainable outcomes, so our approach focuses on gradual improvements over time. Consistency and following the recommended skincare routine at home are key to achieving and maintaining the best possible results.